Upgrading CTI to Open UI version With Genesys?

(Doc ID 1674931.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version SIA [23030] and later
Information in this document applies to any platform.


Question 1:

In moving from to, is there any need to upgrade the Genesys application: framework, drivers, management modules, and so on ?
Question 2:

In moving to the OpenUI platform, are there any changes required to have CTI continue working in on OpenUI platform ?


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