Upgrading CTI to Open UI version 8.1.1.11 With Genesys? (Doc ID 1674931.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 8.1.1.11 SIA [23030] and later
Information in this document applies to any platform.

Goal

Question 1:

In moving from 8.1.1.1 to 8.1.1.11, is there any need to upgrade the Genesys application: framework, drivers, management modules, and so on ?
 
Question 2:

In moving to the OpenUI platform, are there any changes required to have CTI continue working in 8.1.1.11 on OpenUI platform ?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms