Unable To Add Order Items After Upgrade To 8.1.1.11 (Doc ID 1675004.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Sales - Version 8.1.1.11 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

When using the popup applet "Product Popup Applet" by using the Add Items option to add products to an order, they are not being created when the Ok button is clicked. No errors are displayed, the applet is just closed. This was occurring in a custom environment where the Add Items was only method of adding records.

Cause

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