Horizontal Scroll Bar Partially Hidden In Open UI (Doc ID 1675102.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [23030] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11 SIA [23030] version, Configuration - General

ACTUAL BEHAVIOR  
---------------
Horizontal Scroll bar partially hidden in Open UI  


Customer was using Siebel 8.1.1.11 FINS SIA with PS4.  both Open UI and HI enabled.
In Open UI the horizontal scroll bar at the bottom of the screen is partially hidden(screenshot1.jpg).
Also the applet size for Responses and Bank Accounts in Client Screen(screenshot2.jpg) and Retirement Plans and Responses in Prospect screen(screenshot3.jpg) are are extended causing the user to scroll right of the page to view the details.

However, the same horizontal scroll bar and the applet sizes are perfect in HI applications(screenshot4.jpg and screenshot5.jpg).

They are using IE9 for Open UI. and cannot use any other browsers ( cannot test it in Chrome or Firefox).




EXPECTED BEHAVIOR
-----------------------
Horizontal Scroll bar should not be partially hidden in Open UI , and user should not need to scroll to the right to see the details of the applets on the right side.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to Siebel 8.1.1.11 FINS
2. Clients > Summary view
3. Note Horizontal Scroll bar is partially hidden in Open UI , and user need to scroll to the right to see the details of the applets on the right side.

BUSINESS IMPACT
-----------------------

This is causing a lot of inconvenience to the end users.

Cause

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