Auto Acknowledgement Email Issue For EMail Response, error: Not connected to FSM...Cannot remove request state file CommOutboundMgr (Doc ID 1675895.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

One function in Email Response is the automatic sending of an email to acknowledge receipt of the inbound email.

In 8.1.1.10 it was found that this automatic acknowledgement email sending failed.

This failure was accompanied by error messages in the log files:

Outbound Communcation Manager:

GenericLog GenericError 1 0000002e52cf2714:0 2014-01-10 13:46:12 Object manager error: ([0] Cannot open request state file Cannot open request state file CommOutboundMgr1-6M62IH.CommSrvr.crf, error 1., error .(SBL-CMO-00165) (0x6f00a5))

GenericLog GenericError 1 0000002e52cf2714:0 2014-01-10 13:46:12 ( (0) err=2818155 sys=7274661) SBL-OMS-00107: Object manager error: ([0] Cannot open request state file Cannot open request state file CommOutboundMgr1-6M62IH.CommSrvr.crf, error 1., error .(SBL-CMO-00165) (0x6f00a5))

GenericLog GenericError 1 0000002e52cf2714:0 2014-01-10 13:46:12 (bsvcmgr.cpp (1393) err=2818251 sys=0) SBL-OMS-00203: Error 7274661 invoking method "CreateRequest" for Business Service "Outbound Communications Manager"

File System Manager:

2021 2014-01-10 13:46:12 2014-01-10 13:46:12 -0700 00000002 001 003f 0001 09 FSMSrvr 148897826 3380 7840 D:\siebtst\siebsrvr\log\FSMSrvr_0142_148897826.log 8.1.1.10 SIA [23021] ENU
FSMLog FSMError 1 0000002e52cf2714:0 2014-01-10 13:46:12 Unable to get full path for file CommOutboundMgr1-6M62IH.CommSrvr.crf in partition CommSrvr

Cause

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