Multiple Page Loading Announcement By Screen Reader on Open UI with Accessibility Enabled (Doc ID 1675921.1)

Last updated on NOVEMBER 23, 2015

Applies to:

Siebel CRM - Version 8.2.2.3 SIA [23021] and later
Information in this document applies to any platform.

Goal

In Siebel Open UI, with accessibility features enabled, when using a screen reader , the "Loading...." audio snippet is announced if the record navigation takes more than a certain amount of time.

This results in confusion for End Users as they keep hearing the audio snippet "Loading...." ,  "Loading...." ,  "Loading...." multiple times when the Loading screen is being displayed in UI.

(The testing tool used being JAWS 14.0.4004)

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms