How to create Email - Outbound activity record when using Outbound Communications Manager BS method SendMessage.
(Doc ID 1676136.1)
Last updated on FEBRUARY 13, 2019
Applies to:Siebel CRM - Version 126.96.36.199  to 188.8.131.52 SIA  [Release V8]
Information in this document applies to any platform.
Customer is using Outbound Communications Manager Business Service method SendMessage to send emails out from a workflow and want to keep an activity record or have a view where they can see the email that were sent out using this method.
They could not use the activity list or Site Map>Communications>My Communications -Read Only and the Pre Defined Queries "Sent Items" to list all email sent because no activity record is created when using the method SendMessage.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document