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How to create Email - Outbound activity record when using Outbound Communications Manager BS method SendMessage. (Doc ID 1676136.1)

Last updated on AUGUST 13, 2018

Applies to:

Siebel CRM - Version 8.1.1.5 [21229] to 8.2.2.4 SIA [23030] [Release V8]
Information in this document applies to any platform.

Goal

Customer is using Outbound Communications Manager Business Service method SendMessage to send emails out from a workflow and want to keep an activity record or have a view where they can see the email that were sent out using this method.

They could not use the activity list or Site Map>Communications>My Communications -Read Only and the Pre Defined Queries "Sent Items" to list all email sent because no activity record is created when using the method SendMessage.
 

Solution

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