How to create Email - Outbound activity record when using Outbound Communications Manager BS method SendMessage.
(Doc ID 1676136.1)
Last updated on OCTOBER 28, 2022
Applies to:
Siebel CRM - Version 8.1.1.5 [21229] to 8.2.2.4 SIA [23030] [Release V8]Information in this document applies to any platform.
Goal
Customer is using Outbound Communications Manager Business Service method SendMessage to send emails out from a workflow and want to keep an activity record or have a view where they can see the email that were sent out using this method.
They could not use the activity list or Site Map>Communications>My Communications -Read Only and the Pre Defined Queries "Sent Items" to list all email sent because no activity record is created when using the method SendMessage.
Solution
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In this Document
| Goal |
| Solution |
| References |