Oracle BI Publisher Scheduler Reports Fail (Doc ID 1678015.1)

Last updated on JUNE 01, 2016

Applies to:

Siebel Reports - Version 8.1.1.1 [21211] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.3 and BIP 11.1.1.7.131017

The issue is produced when running scheduled reports from Siebel. This is a new installation of BI Publisher, Enterprise type, only one BI Server that sits on the same server as Weblogic admin Server. All servers are up and running, there is no problem with generating BI Publisher reports from siebel, only problem is when scheduling reports as they all end up in Problem/Failed statu. There are no errors in BIP_EAIObjMgr_enu.log nor XMLPReportServer.log files. However the following errors can be found in bipublisher.log:

ERROR
-----------------------
[ReportProcessor]Error rendering document::oracle.xdo.servlet.scheduler.ProcessingException
Caused by: org.xml.sax.SAXParseException: : XML-20108: (Fatal Error) Start of root element expected.
Caused by: java.lang.reflect.InvocationTargetException


STEPS
-----------------------
The issue can be reproduced by customer using below steps:
1. Perform new installation of BI Publisher, Enterprise type, only one BI Server that sits on the same server as Weblogic admin Server.
2. All servers are up and running, there is no problem with generating BI Publisher reports from siebel,
3. Schedule a report and fails with the error message.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot schedule reports and this was causing a setback.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms