Siebel Chat Agent facing user interface missing functions on Open UI (Doc ID 1679706.1)

Last updated on APRIL 25, 2017

Applies to:

Siebel CTI - Version 8.1.1.11.7 [IP2013] to 8.1.1.11.17 [IP2013] [Release V8]
Information in this document applies to any platform.

Goal

On Oracle Siebel Chat in Open UI mode changes from High Interactivity are noticed on the user interface.
Several elements are not there compared to the ActiveX-based interface in 8.1.1.8.

In Open UI 8.1.1.11, the only user interface elements are the tabs for switching between chat sessions, the main text area, text input field and send button.

On the agent user interface in 8.1.1.8/ActiveX client there were fields for sending push URL from a list of predefined URLs, fields for SR area, category, product, summary and an action drop-down list with actions such as create Service Request.
There were also buttons for inserting frequently used text, SmartShare, spell checking.

Are all of these other features removed in Open UI, are they implemented in a different way?
 

Solution

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