One Out Of Two Siebel Servers Is In Handshake Failed Status

(Doc ID 1680377.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms

Observed On : 8.1.1.5 SIA [21229] version, System Admin

When attempting to check Siebel Server status from GUI or Server Manager command line,
the following error occurs.

ERROR
-----------------------
"Handshake Failed" error message for Server2


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Connect to Server1.
2. Login to srvmgr.
3. Server2 shows "Handshake Failed" error, while Server1 shows "Running".

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user sees handshake failure error, but application is working fine.

Cause

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