Child Cross Reference Not Working As Expected With UCM 126.96.36.199
Last updated on MARCH 02, 2017
Applies to:Siebel Universal Customer Master - Version 188.8.131.52  and later
Information in this document applies to any platform.
Per documentation in UCM bookshelf, Supporting Documentation for ACR 744 and ACR 900 in Siebel CRM, Version 184.108.40.206 (Doc ID 1562265.1), section 'About Cross-Referencing Parent and Child Records with External Systems', it is now possible for child records in UCM to be cross referenced with external systems.
In the customer scenario, when creating a Contact / Address, the xref ids were created as expected (and visible in the UCM client administration views). An attempt was then made to update the Address using the previously stored xref id :-
<INSPersonalStreetAddress>34/45 ULEY ST</INSPersonalStreetAddress>
(FC-XYZ was the xref id previously set for the Address)
But this resulted in an error :-
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms