Problem When Calling "XML Hierarchy Converter" Method "XMLHierToXMLDoc" (Doc ID 1681383.1)

Last updated on JULY 20, 2016

Applies to:

Siebel Financial Services CRM - Version 8.1.1.10 [23021] and later
Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Siebel EAI

ACTUAL BEHAVIOR
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When attempting to use 'XML Hierarchy Converter', if any chinese characters are present in the siebel message then question marks are getting replaced.

EXPECTED BEHAVIOR
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When attempting to use 'XML Hierarchy Converter', if any chinese characters are present in the siebel message, chinese characters should not change.

STEPS
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The issue can be reproduced at will with the following steps:

1. Created a record which contains chinese characters as given by customer.
2. Using EAI Siebel Adapter Query method retrieved the record.
3. Using EAI Integration Object to XML Hierarchy Converter BS and
IntObjHierToXMLHier method converted the siebel message to xml hierarchy.
4. using XML Hierarchy Converter BS and "XMLHierToXMLDoc" method able to retrieve the message but chinese characters were not present.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the original message.

Cause

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