OOTB Help Desk FAQS Not Working(Open UI)
(Doc ID 1681769.1)
Last updated on AUGUST 19, 2022
Applies to:
Siebel HelpDesk - Version 8.2.2.4 SIA [23030] and laterInformation in this document applies to any platform.
Symptoms
On : 8.2.2.4 SIA [23030] version, Client Functionality
ACTUAL BEHAVIOR
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Display mode is changed in Open UI and it is coming with text box
EXPECTED BEHAVIOR
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it should come as hyperlink
STEPS
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The issue can be reproduced at will with the following steps:
1.Go to Application , open UI mode
2. go to sitemap
3. open Siebel help desk and home page
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |