Remote eConfigurator: Unable To Connect To Server (SBL-SVC-00203) (Doc ID 1682274.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eConfigurator - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.

Symptoms

Application Object Manager (AOM) does not time out/close remote eConfigurator connection although parameters are correctly set on AOM and remote eConfigurator. Expected behavior would be that AOM should close connection to remote eConfigurator after <Product Configurator - Keep Alive Time of Idle Session> seconds. For this we recommend to set
Product Configurator - Keep Alive Time of Idle Session (AOM) < ConnIdleTime (remote eConfigurator)

AOM setting:
Product Configurator - Keep Alive Time of Idle Session = 300

Remote eConfigurator setting:
ConnIdleTime = 301

Current behavior:
Remote eCfg has closed it's session after 301 seconds while AOM does not close connection at all. You will get following error:

ObjMgrLog Error 1 00009f1853561de2:0 2014-04-23 11:01:58 (rmodel.cpp (2451))
SBL-SVC-00203: Not connected to the server.

Cause

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