FATAL:Unable to fire event to Java toolbar, message error in Scomm log file (Doc ID 1682299.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 8.2.2.3 SIA [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.3 SIA [23021] version, CTI

The customer get this Fatal error in the users log files while their communication toolbar get ineffective; meaning that pressing the toolbar buttons takes no actions at all.

ERROR
-----------------------

Started with error:

USERNAME_20977071[06/09/2014 12:27:01]:ERROR:The RefID at client(13) and server(12) is out of sync!

 

And lead to error:

FATAL:Unable to fire event to Java toolbar, message = (null)



Cause

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