Last updated on MARCH 02, 2017
Applies to:Siebel CTI - Version 126.96.36.199 SIA  and later
Information in this document applies to any platform.
On : 188.8.131.52 SIA  version, CTI
The customer get this Fatal error in the users log files while their communication toolbar get ineffective; meaning that pressing the toolbar buttons takes no actions at all.
Started with error:
USERNAME_20977071[06/09/2014 12:27:01]:ERROR:The RefID at client(13) and server(12) is out of sync!
And lead to error:
FATAL:Unable to fire event to Java toolbar, message = (null)
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