After upgrade from 8.0 to 8.1 Email - Outbound activity Status is not been set to Done when sucessfully F9 emails are sent. (Doc ID 1682373.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] to 8.2.2.4 SIA [23030] [Release V8]
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11 SIA [23030] version, Comms Server & Email Response

When attempting to do F9 using Siebel Email Client , after the user edit the email and click on Send,  the Email - Outbound activity record is not getting updated to status Done.


The behavior started after upgrade from 8.0.0.13 to 8.1.1.11. The correspoding CommOutboundMr component log does not show any error and also does not show the component trying to update the S_EVT_ACT table and set status to Done.

The issue can be reproduced at will with the following steps:
1. Login to Siebel Application with OpenUI mode
2. Click on F9 that will pop up Send Communications Applet.
3.  Edit the email and click on Send button
4. Email is sent successfully, but Email - Outbound activity record status is not set to Done.


Cause

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