PDQ from Previous View does not Work on Lead Managers List View for First Time (Doc ID 1683296.1)

Last updated on MARCH 06, 2016

Applies to:

Siebel Marketing - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
================

PDQ from previous view Does not Work on Lead Managers List View

If you have some query/Filter/PDQ on My Lead View and navigate to Lead's Manager List View - The query looses its context and it does not filter the set of records .Expilict selection of PDQ or Requery is required to meet the desied result.

EXPECTED BEHAVIOR
===================

PDQ should be retained while navigating from My Leads to My Team's Leads
 
ACTUAL BEHAVIOR
=================

Query/Filter/PDQ is not retained while navigating from My Leads to My Team's Leads


ENVIRONMENT
=============

Siebel CRM - 8.1.1.9 [23016]

Linux x86-64


STEPS
======

The issue can be reproduced with the following steps:

1. Navigate to My Leads.
2. Execute a Predefined Query.
3. It returns resultset records.
4. Then navigate to My Team's Leads.
5. The previous query results (executed through pdq) are not retained.

The query looses its context and it does not filter the set of records. Explicit selection of PDQ or Requery is required to meet the desired result.

IMPACT
=======

Due to this issue, users are loosing the query context and it does not filter the set of records.

Cause

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