Tabs Missing in Product Configurator (Doc ID 1683304.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Orders - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11 SIA [23030] version, Open UI

ACTUAL BEHAVIOR  
---------------
Screen Tabs missing in Configurator using Open UI

EXPECTED BEHAVIOR
-----------------------
Screen Tabs missing in Configurator using Open UI

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Sales Order - Line Items.
2. Create a Line Item by adding a customizable product.
3.Launch the Configurator by clicking on Customize Button.
Result :-
The Configurator page is distorted with no Screen Tabs available and Order # not part of Thread Bar.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Open UI and launch Configurator.

Cause

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