Getting Error SBL-EAI-04224 While Dumping XML To A Shared Path in Windows (Doc ID 1900066.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Sales - Version 8.1.1.11 [23030] and later
Information in this document applies to any platform.

Symptoms

Error occus SBL-EAI-04224 while invoking service 'EAI XML Write to File' method ' WriteEAIMsg' with a load balanced environment (2 application servers, 3 shared directories).
The parameter 'EAIFileTransportFolders' at the Enterprise and server level was set correctly with the shared locations.

\\<IP address1>\AccntXML\;\\<IP address2>\AccntXML\;\\<IP address3>\AccntXML\;


Observation:
1. The functionality with an absolute path, for example 'e:\Accntxml', works correctly, but throws an error if a relative path, for example '\\<IP address n>\AccntXML\', is given.
2. If the object manager session is established on <IP address1> (application server 1) and the LOV value is set to \\<IP address1>\Accntxml\ then it works fine.

    Similarly if the object manager session is established on <IP address2> (application server 2) and the LOV value is set to \\<IP address2>\Accntxml\ then also it works fine.
3. If the LOV value is set to \\<IP address1>\Accntxml\ and object manager session is established on other server <IP address2> (application server 2) it fails. Vice Versa is also True.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms