My Oracle Support Banner

Getting Error SBL-EAI-04224 While Dumping XML To A Shared Path in Windows (Doc ID 1900066.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel Sales - Version 8.1.1.11 [23030] and later
Information in this document applies to any platform.

Symptoms

Error occus SBL-EAI-04224 while invoking service 'EAI XML Write to File' method ' WriteEAIMsg' with a load balanced environment (2 application servers, 3 shared directories).
The parameter 'EAIFileTransportFolders' at the Enterprise and server level was set correctly with the shared locations.

\\<IP address1>\AccntXML\;\\<IP address2>\AccntXML\;\\<IP address3>\AccntXML\;


Observation:
1. The functionality with an absolute path, for example 'e:\Accntxml', works correctly, but throws an error if a relative path, for example '\\<IP address n>\AccntXML\', is given.
2. If the object manager session is established on <IP address1> (application server 1) and the LOV value is set to \\<IP address1>\Accntxml\ then it works fine.

    Similarly if the object manager session is established on <IP address2> (application server 2) and the LOV value is set to \\<IP address2>\Accntxml\ then also it works fine.
3. If the LOV value is set to \\<IP address1>\Accntxml\ and object manager session is established on other server <IP address2> (application server 2) it fails. Vice Versa is also True.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.