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OPENUI: Picklist in MVG Applet (Doc ID 1900433.1)

Last updated on OCTOBER 23, 2019

Applies to:

Siebel Call Center - Version [IP2013] and later
Information in this document applies to any platform.


On : SIA [23030] version, Configuration - General

Customer has a custom MVG applet which has a picklist in the fields/list columns of MVG applet. When click New, it is not possible to pick a value from drop down.
To see the drop down list, need to click somewhere on the applet and open again the drop down.
Same problem happens with the OK button after picking the values. In other words, any first action is not going to trigger unless you click some where and do it.

MVG picklist should work in OpenUI as in HI, without need to click outside the applet.

The issue can be reproduced at will with the following steps:
1. On custom MVG applet with a picklist
2. Click New
3. Try to select a value from picklist dropdown, dropdown is not shown and not possible to pick a value

The issue has the following business impact:
Due to this issue, users cannot pick values from picklist when creating new records in MVG applet.


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