Unable To Login To Siebel UI And Process Integration Requests - Server Busy Message

(Doc ID 1901160.1)

Last updated on OCTOBER 17, 2017

Applies to:

Siebel eCommunications - Version 8.1.1.4 [21225] and later
Information in this document applies to any platform.

Symptoms

 

Siebel server running on AIX platform.


We tried to call an Inbound Web Service with SOAPUI and we received the following error:
"Login failed. SBL-SSM-00004: SISNAPI Hello failed. The server component could be down."

The users received the Error: "The Server you are trying to access is either busy or experiencing difficulties".

After increasing the SCBroker log events to a value of 5, the following error could be noticed in the SCBroker task log:

 


SisnTcpIp SisnSockInfo 3 00000002538f0058:0 2014-06-10 22:21:14 1: [SISNAPI-LocalTrans]: Local transport client failed to connect to host SEBL_14_4456506:0 with named pipe error 9603 system error 2

 

System error 2 on a Unix system means: No such file or directory (ENOENT).

 

Cause

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