When entering or creating an address having an & character through Siebel application which uses EDQ for address verification, the address data after the & character is being truncated

Last updated on FEBRUARY 06, 2018

Applies to:

Symptoms

SIEBEL VERSION:
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Siebel 8.1.1.10

ISSUE STATEMENT:
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Customer is using Siebel 8.1.1.10 with EDQ DQ as follows:

oedq: 9.0.8.(1103)
OEDQ cds pack: edq-cds-9.0.5.(736)
Loqate address files: Q3 2013
Siebel 8.1.1.10
QF0002012 , QF0002125
EDQ and Siebel applications are both on AIX platform

When entering an address through Siebel UI where the address contains an & character, it causes all data values from the & character and onwards to get truncated and not returned to the Siebel application. So the final cleansed address is being truncated after the & character.

WHERE IT HAPPENED:
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The issue happens in customer's test environment.

STEPS TO REPRODUCE:
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The behaviour occurs as follows:

1. Set up EDQ with Siebel application.

2. Use Siebel application UI to enter the address, an example is:

Street Address: 305 North University Street
Street Address 2: Rick & Pat
City: West Lafayette
State: IN
Postal Code: 47907
Country: USA

The address returned to Siebel and commited to the Siebel database would be:

Street Address: 305 North University Street
Street Address 2: Rick
City: West Lafayette
State: IN
Postal Code: 47907
Country: USA

Note that address2 value is now truncated after the & character.

BEHAVIOR PATTERN:
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The behavior is consistently occuring whenever there is an & character involved.

EXPECTED BEHAVIOR:
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The expected behaviour is that & character should be handled as text.

LOSS OF FUNCTIONALITY / BUSINESS IMPACT:
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Due to the truncation, the address is incomplete.

ERROR MESSAGE:
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There are no error messages that occurs with this issue.

Changes

Cause