My Oracle Support Banner

When entering or creating an address having an & character through Siebel application which uses EDQ for address verification, the address data after the & character is being truncated (Doc ID 1901302.1)

Last updated on FEBRUARY 06, 2018

Applies to:

Siebel Data Quality - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

SIEBEL VERSION:
---------------
Siebel 8.1.1.10

ISSUE STATEMENT:
----------------
Customer is using Siebel 8.1.1.10 with EDQ DQ as follows:

oedq: 9.0.8.(1103)
OEDQ cds pack: edq-cds-9.0.5.(736)
Loqate address files: Q3 2013
Siebel 8.1.1.10
QF0002012 , QF0002125
EDQ and Siebel applications are both on AIX platform

When entering an address through Siebel UI where the address contains an & character, it causes all data values from the & character and onwards to get truncated and not returned to the Siebel application. So the final cleansed address is being truncated after the & character.

WHERE IT HAPPENED:
-------------------------------
The issue happens in customer's test environment.

STEPS TO REPRODUCE:
-------------------------------
The behaviour occurs as follows:

1. Set up EDQ with Siebel application.

2. Use Siebel application UI to enter the address, an example is:

Street Address: 305 North University Street
Street Address 2: Rick & Pat
City: West Lafayette
State: IN
Postal Code: 47907
Country: USA

The address returned to Siebel and commited to the Siebel database would be:

Street Address: 305 North University Street
Street Address 2: Rick
City: West Lafayette
State: IN
Postal Code: 47907
Country: USA

Note that address2 value is now truncated after the & character.

BEHAVIOR PATTERN:
-------------------------------
The behavior is consistently occuring whenever there is an & character involved.

EXPECTED BEHAVIOR:
-------------------------------
The expected behaviour is that & character should be handled as text.

LOSS OF FUNCTIONALITY / BUSINESS IMPACT:
------------------------------
Due to the truncation, the address is incomplete.

ERROR MESSAGE:
-------------------
There are no error messages that occurs with this issue.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.