My Oracle Support Banner

Selected Record Has Been Deleted Error In Incident - Victims View (Doc ID 1901657.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM - Version 8.2.2.4 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.4 SIA [23030] version, Patch Set 8

ACTUAL BEHAVIOR
---------------

The error SBL-DAT-00494 - The Selected record has been deleted by another user since it was retrieved ,is shown if a required field is left blank in Incidents Screen.

1. Navigate to Incidents screen > Victims View

2. Create new Record with Last name only  and save the record using CTRL+S

The message SBL-DAT-00494 is displayed that reads - 'The Selected record has been deleted by another user since it was retrieved.'

 

EXPECTED BEHAVIOR 
---------------

The message SBL-DAT-00498 'First Name is a required field' must be displayed.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.