CLOB Data such as Header, Footer and Confirmation Page are Not returned to the Landing Site When Activated/Deployed after applying Oracle Database Patch 18.104.22.168
(Doc ID 1901806.1)
Last updated on NOVEMBER 22, 2019
Applies to:Siebel Marketing - Version 8.1  to 18.4 [Release V8 to V17]
Information in this document applies to any platform.
On : 22.214.171.124  version, Siebel Marketing
126.96.36.199  Web Survey Daemon (WSD)
When deploying a Landing Site with a header, footer and confirmation page the Landing Site is correctly shown along with the survey, however, the header, footer and confirmation page are NOT shown either via the preview or the deployed Landing Site.
The header, footer and confirmation page are expected to be shown along with the Landing Site.
The issue can be reproduced at will with the following steps:
1. Create a new Landing Site 'AL Landing Site'
2. Add a header, footer and confirmation page HTML pages via Landing Sites > HTML Content
3. Create a Survey
4. Associate the Survey, Header, Footer and Confirmation Page to the Landing Site
5. Preview the Landing Site. The header, footer and confirmation page will NOT be seen.
The Oracle database patchset 188.8.131.52 had been applied on top of an existing 184.108.40.206 environment. When using Oracle database 220.127.116.11 no problem was seen.
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