CLOB Data such as Header, Footer and Confirmation Page are Not returned to the Landing Site When Activated/Deployed after applying Oracle Database Patch 11.2.0.4

(Doc ID 1901806.1)

Last updated on FEBRUARY 08, 2016

Applies to:

Siebel Marketing - Version 8.1.1 SIA [21111] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.3 [21219] version, Siebel Marketing
8.1.1.1 [603] Web Survey Daemon (WSD)


ACTUAL BEHAVIOR
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When deploying a Landing Site with a header, footer and confirmation page the Landing Site is correctly shown along with the survey, however, the header, footer and confirmation page are NOT shown either via the preview or the deployed Landing Site.

EXPECTED BEHAVIOR
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The header, footer and confirmation page are expected to be shown along with the Landing Site.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a new Landing Site 'AL Landing Site'
2. Add a header, footer and confirmation page HTML pages via Landing Sites > HTML Content
3. Create a Survey
4. Associate the Survey, Header, Footer and Confirmation Page to the Landing Site
5. Preview the Landing Site. The header, footer and confirmation page will NOT be seen.

Changes

 The Oracle database patchset 11.2.0.4 had been applied on top of an existing 11.2.0.2 environment. When using Oracle database 11.2.0.2 no problem was seen.

Cause

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