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Siebel Workflow Components Stuck and Cannot Be Shutdown (Doc ID 1901885.1)

Last updated on MARCH 12, 2023

Applies to:

Siebel CRM - Version [21211] and later
Information in this document applies to any platform.


Siebel workflow components use a workflow that connects to a remote Oracle 11g database.

If that connection is broken, the Siebel workflow components consisting of the Workflow Monitor Agent and Workflow Process Manager will lock and cannot be shutdown and cannot be stopped until the Siebel services are restarted or the server rebooted after the database is restarted.

- Workflow Action Agent
- Workflow Monitor Agent
- Workflow Process Batch Manager
- Workflow Process Manager
- Workflow Recovery Manager

Is there another solution other than restarting the Siebel Server?  Do the Workflow components have any timeout settings?


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