Siebel Remote: Transaction Merger failing with errors due to custom database trigger (Doc ID 1902896.1)

Last updated on JULY 11, 2017

Applies to:

Siebel Consumer Goods - Version 8.1.1.2 SIA[21215] and later
Information in this document applies to any platform.

Symptoms

Siebel Remote - on version 8.1.1.6 SIA [21233]:

Transaction Merger (TxnMerge) tasks are failing while processing DX files for certain remote user; component remains online.

Affected user's INBOX folder was temporarily renamed as per <Document 475974.1> to allow processing of other users' data.
However, if other users would generate similar txns, it would be expected that the same problem to affect many Remote users.

Impact of the issue: DX files from affected user(s) could not be imported into Server DB; user(s) should not be allowed to synchronize until issue is fixed.

Cause

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