Getting Internal Worker Error While Validating a Product (Doc ID 1903080.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Configurator - Version 8.1.1.11 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
================

Getting Internal Worker Error while Validating a Product

EXPECTED BEHAVIOR
===================

Error shouldn'appear while validating a product
 
ACTUAL BEHAVIOR
=================

Getting Internal Worker Error while validating a product

ENVIRONMENT
=============

Siebel CRM - 8.1.1.11 SIA [23030]

Linux x86

STEPS
======

The issue can be reproduced with the following steps:

Getting Internal Worker Error while validating a product
Created Linked Items:


Based on Order -> Line Items.


1) Due --- Linked Item in Date Format


Field Name: Due Date


BC: Order Entry - Line Items


BO: Order Entry (Sales)



2) Service Id --- Linked Item



Field Name: Service Id



BC: Order Entry - Line Items


BO: Order Entry (Sales)


Based on Order Header


3) Order Type




Field Name: Order Type



BC: Order Entry - Orders


BO: Order Entry (Sales)



Created Attribute Date1 of type Date and Freeform.


Created Test Class and associated attribute Date1 to it.


Created Test Product and associated Test Class to it.


Created LI Due , LI Service Id, LI Order Type linked items for the product



Framed Constraint.


Provide (LI Due when (LI Service Id = Test AND LI Order Type = Sales Order),
otherwise Date1) to Date1

Validate the Product

IMPACT
=======

Due to this issue, users are unable to validate the product.

 

Product Structure and Web-Ex recording attached.

 

Cause

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