Siebel Open UI - Custom Toolbar Icon disappear when siebel Page Refreshed
Last updated on FEBRUARY 28, 2018
Applies to:Siebel Financial Services CRM - Version 126.96.36.199 [IP2013] and later
Information in this document applies to any platform.
On : 188.8.131.52 SIA  version, Configuration - General
Siebel Open UI - Custom toolbar icon lost when page refreshed
We are currently in the process of setting up Siebel Open UI. On our High Interactivity application, we have few custom toolbar icons added to the application which needs to be replicated in the Open UI version as well. This was acheived in OpenUI by using custom swt files - 'dCCPRMFrameViewbar.swt' and Toolbar, Bitmap and Command objects setup in Tools.
The issue that we are having currently is that - On logging into Open UI application, the icons are visible initially - but if the webpage is refreshed (F5), the icon disappears.
Issue can be replicated in Chrome, Firefox and Internet Explorer 8.
Also, attaching the corresponding relevant swt files. We have two applications and the issue has been noticed in both. High Interactivity is working fine.
If these icons are not available, it would be a showstopper for us to move to OpenUI.
Custom ToolBar Icon should not be disappearing while refresh.
The issue can be reproduced at will with the following steps:
1. Login to Siebel Application.
2. Custom Toolbar Icon would be visible.
3.Refresh the browser then the Custom Icon would be disappear.
The issue has the following business impact:
Due to this issue, users cannot see the custom Toolbar Icon after browser refresh.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms