Siebel Open UI - Custom Toolbar Icon disappear when siebel Page Refreshed (Doc ID 1904363.1)

Last updated on JULY 22, 2016

Applies to:

Siebel Financial Services CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 SIA [23030] version, Configuration - General

ACTUAL BEHAVIOR
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Siebel Open UI - Custom toolbar icon lost when page refreshed

We are currently in the process of setting up Siebel Open UI. On our High Interactivity application, we have few custom toolbar icons added to the application which needs to be replicated in the Open UI version as well. This was acheived in OpenUI by using custom swt files - 'dCCPRMFrameViewbar.swt' and Toolbar, Bitmap and Command objects setup in Tools.

The issue that we are having currently is that - On logging into Open UI application, the icons are visible initially - but if the webpage is refreshed (F5), the icon disappears.

Issue can be replicated in Chrome, Firefox and Internet Explorer 8.

Also, attaching the corresponding relevant swt files. We have two applications and the issue has been noticed in both. High Interactivity is working fine.

If these icons are not available, it would be a showstopper for us to move to OpenUI.
 

EXPECTED BEHAVIOR
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Custom ToolBar Icon should not be disappearing while refresh.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Siebel Application.
2. Custom Toolbar Icon would be visible.
3.Refresh the browser then the Custom Icon would be disappear.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see the custom Toolbar Icon after browser refresh.

Cause

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