Details Around Application Functionality In Siebel Public Sector (Doc ID 1904369.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 8.2.2.4 SIA [23030] and later
Information in this document applies to any platform.

Goal

On : 8.2.2.4 SIA [23030] version, Client Functionality

Details around Application Objects in Siebel Public Sector

Application and upload Functionality in Siebel Public Sector application

Questions:

1. Is the application functionality only available for online eService Siebel Public Sector. Can’t this be used by Agents directly to create application?


2. How does the application capture the data online (Siebel eService PS)?  Does it invoke an Adobe form for the application to get filled or through some other means?


3. What’s the role of OPA interview session in online?  Does it capture details online and convert data to Adobe form using Adobe form integration? How does it work?


4. What are the out of the box Siebel objects involved in creating Application records?


5. Can the objects of the Application be reused for processing data from any online Portal other than Siebel Public Sector eService?
   Can this be done by exposing a web service to create an Application record in Siebel with preferred XML data structure sent from an external Application and then processed the same in Siebel using the upload feature?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms