Last Accrual Transaction Date Is Not Getting Updated Correctly (Doc ID 1905511.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Customer Portal - Version 8.2.2.4 SIA [23030] to 8.2.2.4.8 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.2.2.4 SIA [23030] version, Loyalty

ACTUAL BEHAVIOR
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the field ' Last Accrual Transaction Date' is not updated when an accrual transaction is processed

EXPECTED BEHAVIOR
the field ' Last Accrual Transaction Date' should be updated when an accrual transaction is processed

STEPS
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The issue can be reproduced at will with the following steps:

New Member is created and the Last Accrual Transaction Date is NULL, Now the accrual is processed and it doesn't update the field with processed date because it was NULL.
1. Create a Loyalty member
2. Review the LAST_ACCRL_TXN_DATE in the db for this member, it is set to NULL
3. Process an accrual transaction, LAST_ACCRL_TXN_DATE is still set to NULL

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the LAST_ACCRL_TXN_DATE and any functionality that is assigned to this field in calculations

Cause

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