IE Back Button Error On Homepage Views

(Doc ID 1905577.1)

Last updated on FEBRUARY 05, 2018

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.
Checked for Relevance on Feb-05-2018

Symptoms

Customer Statement

After executing a search from within a Screen Home Page view and going back via IE Back button, a script error occurs.

Environment

Siebel 8.1.1.11.5 on Linux Red Had Enterprise 5 (x86).

Error Messages

Message: Object doesn't support this property or method
Line: 1
Char: 2
Code: 0
URI: http://<host>/callcenter_enu/start.swe?SWECmd=GetViewLayout&SWEView=Account Screen Homepage View&
     SWEVI=&SWEVLC=0-1_Siebel+Universal+Agent_43%7c1379587706%7c0_0_23030_PATCHSET5PATCHSET5PATCHSET5_L&
     SRN=WUmyRgQd77JGteubJFVcSojAIdsFitE9Yt5dntDSku0b

Steps

By following these steps the issue can be reproduced:

  1. Go to Account Screen Homepage View.
  2. In the Add applet, enter a company name. Click "Add&Go". The client navigates to Account Detail - Contacts view.
  3. Inspect the IE history. There is a spurious entry labeled "___".
  4. Click the IE Back button once. Nothing happens.
  5. Click the IE Back button once again. IE shows a script error.

 

Changes

 

Cause

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