IE Back Button Error On Homepage Views
(Doc ID 1905577.1)
Last updated on NOVEMBER 22, 2019
Applies to:
Siebel CRM - Version 8.1.1.10 [23021] and laterInformation in this document applies to any platform.
Checked for Relevance on Feb-05-2018
Symptoms
Customer Statement
After executing a search from within a Screen Home Page view and going back via IE Back button, a script error occurs.
Environment
Siebel 8.1.1.11.5 on Linux Red Had Enterprise 5 (x86).
Error Messages
Message: Object doesn't support this property or method Line: 1 Char: 2 Code: 0 URI: http://<host>/callcenter_enu/start.swe?SWECmd=GetViewLayout&SWEView=Account Screen Homepage View& SWEVI=&SWEVLC=0-1_Siebel+Universal+Agent_43|1379587706|0_0_23030_PATCHSET5PATCHSET5PATCHSET5_L& SRN=WUmyRgQd77JGteubJFVcSojAIdsFitE9Yt5dntDSku0b
Steps
By following these steps the issue can be reproduced:
- Go to Account Screen Homepage View.
- In the Add applet, enter a company name. Click "Add&Go". The client navigates to Account Detail - Contacts view.
- Inspect the IE history. There is a spurious entry labeled "___".
- Click the IE Back button once. Nothing happens.
- Click the IE Back button once again. IE shows a script error.
Changes
Cause
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In this Document
Symptoms |
Customer Statement |
Environment |
Error Messages |
Steps |
Changes |
Cause |
Solution |
References |