Workflow Monitor Agents Exit With Error Base Table Row Id in ReadRequests
(Doc ID 1905934.1)
Last updated on MAY 20, 2023
Applies to:
Siebel CRM - Version 8.1.1.11.6 [IP2013] and laterInformation in this document applies to any platform.
Symptoms
On : 8.1.1.6 SIA [21233] version, Siebel Workflow
ACTUAL BEHAVIOR
When S_ESCL_REQL.CREATED_BY and BT_ROW_ID are blank, with IgnoreError = True
Workflow Monitor Agent (WorkMon) exists with the following error:
SQLSlowQuery Statement 4 0000000452b9093c:0 2013-12-24 16:43:19
select req.REQ_ID, req.BT_ROW_ID, req.RULE_ID, req.TBL_NAME,
req.CREATED_BY, req.CREATED
from SIEBEL.S_ESCL_REQ req
where req.GROUP_ID = ?
order by req.REQ_ID
SQLSlowQuery Bind Variables 4 0000000452b9093c:0 2013-12-24 16:43:19
01:1-2Q4IXM8
ProcReq GenericFatal 0 0000000452b9093c:0 2013-12-24 16:43:19 Base Table Row
Id in ReadRequests
GenericLog GenericError 1 0000000452b9093c:0 2013-12-24 16:43:19 Message:
GEN-11,
Additional Message: Base Table Row Id
SQLTraceAll SQLTraceAll 4 0000000452b9093c:0 2013-12-24 16:43:19
(SQLTransact) Env Handle: 0, Conn Handle: 16182736, Time: 0s
SQLConnectOptions Transaction 4 0000000452b9093c:0 2013-12-24 16:43:19
(SQLTransact) Env Handle: 0, Conn Handle: 16182736, Time: 0s
SQLConnectOptions Transaction Detail 5 0000000452b9093c:0 2013-12-24 16:43:19
(SQLTransact) Type: SQL_ROLLBACK
ProcReq GenericFatal 0 0000000452b9093c:0 2013-12-24 16:43:19 Error in
ReadRequests
GenericLog GenericError 1 0000000452b9093c:0 2013-12-24 16:43:19 Message:
ESCL-31,
Additional Message: Error
SQLTraceAll SQLTraceAll 4 0000000452b9093c:0 2013-12-24 16:43:19
(SQLFreeStmt) Conn Handle: 16182736, Stmt Handle: 34831120, Time : 0s
SQLStatementOptions Free Statement 4 0000000452b9093c:0 2013-12-24 16:43:19
(SQLFree Stmt) Conn Handle: 16182736, Stmt Handle: 34831120, Time: 0s
SQLStatementOptions Free Statement Details 5 0000000452b9093c:0 2013-12-24
16:43:19 (SQLFreeStmt) Option: SQL_CLOSE
Perf PerfDetail 4 0000000452b9093c:0 2013-12-24 16:43:19 Summary Violations :
0|0|0|0|0|0
Perf PerfDetail 4 0000000452b9093c:0 2013-12-24 16:43:19 Summary Actions :
0|0|0
GenericLog GenericError 1 0000000452b9093c:0 2013-12-24 16:43:19
(esclmain.cpp (335) err=458806 sys=126) SBL-ESC-00054: Error processing
requests
EXPECTED BEHAVIOR
With IgnoreError = True, Workflow Monitor Agent (WorkMon) logs the error,
deletes the request, and then continues processing the next request.
REPRO STEPS
The issue can be reproduced at will with the following steps:
1. Create a workflow group named 'Test Workflow Group'.
2. Create a new worklfow policy named 'Test Workflow Policy' in the group,
Object = Service Request, Condition:
Service Request Priority = 1-ASAP
leave Actions blank, i.e., no need to have workflow action for the policy.
3. Execute Generate Triggers task 2 times:
- First with EXEC = True, Remove = True to delete triggers.
- Second with EXEC = True, Remove = False to create triggers.
4. Execute the following 2 insert related statements with SQL Plus connecting
to Siebel database:
insert into S_ESCL_REQ (REQ_ID, CREATED, GROUP_ID, RULE_ID, TBL_NAME)
values (S_ESCL_REQ_S.nextval, sysdate, '1-2Q4IXM8', ''1-35V2687',
'S_SRV_REQ');
(it should say 1 record created.)
commit;
Please note GROUP_ID is ROW_ID for 'Test Workflow Group' , RULE_ID ROW_ID for
'Test Workflow Policy'. CREATED_BY and BT_ROW_ID are NULL/blank.
5. Execute select * from S_ESCL_REQ where GROUP_ID = 'Test Workflow Group
ROW_ID' should return 1 record, the newly inserted record from step 4.
6. Enable tracing on the custom Workflow Monitor Agent component, please
follow this Doc:
How to generate detailed log files for Workflow Monitor Agent in Siebel 7.x? (Doc ID 476710.1)
7. Start the WorkMon task ('IgnoreError' = False, which is the default if you
did not change it on the component parameter):
start task for component WorkMon with GroupName="Test Workflow Group",
SQLFlags=2
And it should fail. This is expected behavior.
8. Restart WorkMon task with 'IgnoreError' = True:
start task for component WorkMon with GroupName="Test Workflow
Group", SQLFlags=2, IgnoreError=True
and it should not exit with the error but it does with the exact same error and messages.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |