"User Property 'Account Dedup Integration Object Name' is not configured correctly" error when using Siebel 8.1.1.11 UI to create new account record (Doc ID 1906394.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Data Quality - Version 8.1.1.11 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

SIEBEL VERSION:
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Siebel 8.1.1.11 + EDQ 11.1.1.7.4 + CDS 11.1.1.7.4 + Siebel Connector 11.1.1.7.3

ISSUE STATEMENT:
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Customer has set up an environment with Siebel 8.1.1.11 + EDQ 11.1.1.7.4 + CDS 11.1.1.7.4 + Siebel Connector 11.1.1.7.3.

After which, when they try to add a new Account record through the Siebel UI Client and save it, it generated the following error message:

Data Quality configuration error: User Property 'Account Dedup Integration Object Name' is not configured correctly in the 'DeDuplication' Business Service for the Data Quality operation.(SBL-APS-51983)

WHERE IT HAPPENED:
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The issue happens in customer's test environment.

STEPS TO REPRODUCE:
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The behaviour occurs as follows:

1. Set up an environment with Siebel 8.1.1.11 + EDQ 11.1.1.7.4 + CDS 11.1.1.7.4 + Siebel Connector 11.1.1.7.3.

2. Launch Siebel Client UI and create a new Account record through the Siebel UI Client and save it, it will generate the reported error message.

BEHAVIOR PATTERN:
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The behavior is consistently occurring whenever adding new Account record.

EXPECTED BEHAVIOR:
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The expected behaviour is that the account should be cleansed and saved accordingly after Siebel invokes EDQ for cleansing/matching.

LOSS OF FUNCTIONALITY / BUSINESS IMPACT:
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Due to the error message, the account is not created and Siebel is not able to apply EDQ for data quality cleansing/matching.

ERROR MESSAGE:
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The error message that occurs with this issue is:

Data Quality configuration error: User Property 'Account Dedup Integration Object Name' is not configured correctly in the 'DeDuplication' Business Service for the Data Quality operation.(SBL-APS-51983)

Cause

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