Siebel Test Automation Not Recognizing Siebel Objects

(Doc ID 1906595.1)

Last updated on AUGUST 31, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.2 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
-------------------
Siebel Test Automation has been configured for a High Interactivity (HI) component.
Both IE and Test Automation tool QTP 11 are launched with "Run as Administrator" option (right click > Run as administrator) as per workaround suggested in <Document 1627480.1> - SiebelAx_Test_Automation is Not Launched.
When vanilla SRF is used, the SiebelAx_Test_Automation_23030_xxx.exe is automatically launched and it's listed in Windows Task manager; also the Test Automation tool recognizes the Siebel Objects properly.
When custom SRF is used, the SiebelAx_Test_Automation_23030_xxx.exe is not launched nor listed in Windows Task manager. If it's launched manually, the QTP only recognizes objects as 'Web Objects'; it is unable to pick any controls or Siebel Objects.

Also the below message is displayed:

  "A New Siebel Version has been detected. It's recommended to restart QuickTest Professional in order to work with updated version".



Steps To Reproduce
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure Test Automation for the HI component, i.e.:
    change param EnableAutomation=True for comp SCCObjMgr_enu
    change param AllowAnonUsers=True for comp SCCObjMgr_enu
2. Stop the Siebel Server service.
3. Replace vanilla SRF with custom SRF.
4. Start the Siebel Server service.
5. Access the Test Automation URL, e.g.:
    http://webserver/callcenter_enu/start.swe?SWECmd=AutoOn
6. Open the Windows Task Manager: the SiebelAx_Test_Automation_23030_xxxx.exe is not listed.



Cause

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