Siebel Test Automation Not Recognizing Siebel Objects

(Doc ID 1906595.1)

Last updated on AUGUST 31, 2017

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


Actual Behavior
Siebel Test Automation has been configured for a High Interactivity (HI) component.
Both IE and Test Automation tool QTP 11 are launched with "Run as Administrator" option (right click > Run as administrator) as per workaround suggested in <Document 1627480.1> - SiebelAx_Test_Automation is Not Launched.
When vanilla SRF is used, the SiebelAx_Test_Automation_23030_xxx.exe is automatically launched and it's listed in Windows Task manager; also the Test Automation tool recognizes the Siebel Objects properly.
When custom SRF is used, the SiebelAx_Test_Automation_23030_xxx.exe is not launched nor listed in Windows Task manager. If it's launched manually, the QTP only recognizes objects as 'Web Objects'; it is unable to pick any controls or Siebel Objects.

Also the below message is displayed:

  "A New Siebel Version has been detected. It's recommended to restart QuickTest Professional in order to work with updated version".

Steps To Reproduce
The issue can be reproduced at will with the following steps:
1. Configure Test Automation for the HI component, i.e.:
    change param EnableAutomation=True for comp SCCObjMgr_enu
    change param AllowAnonUsers=True for comp SCCObjMgr_enu
2. Stop the Siebel Server service.
3. Replace vanilla SRF with custom SRF.
4. Start the Siebel Server service.
5. Access the Test Automation URL, e.g.:
6. Open the Windows Task Manager: the SiebelAx_Test_Automation_23030_xxxx.exe is not listed.


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