Open UI - Special Characters not Captured from Keyboard: @ ~ (Doc ID 1908087.1)

Last updated on JANUARY 10, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.7 [IP2013] and later
Information in this document applies to any platform.

Symptoms

In Open UI, users cannot enter various characters when using German or other non-English keyboards.


1.  With custom SRF, instead of ~ character, the following error pops up:
     The specialized method '' is not supported on the application.(SBL-DAT-00320).

2. With standard SRF, nothing happens: the character ~ does not appear: "~" char with the German keyboard [AltGr+*] does not display.

3. If you press [AltGr+Q] the application goes into Query Mode.

4. The Polish value of 'Ń' is not accepted in the Siebel application.

 

These issues can be reproduced with the following steps:

1. Launch the Siebel Application.
2. Navigate to any editable field: Contacts > Contacts List > Last Name.
3. In the Last Name field, try to enter Characters through the online/virtual Keyboard.

Result: Either an error occurs, the application launches Siebel behavior or the key(s) do not display.

Cause

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