SRBroker Crash In CSSSISConn::_SendMsg() +0xa8 (Doc ID 1908205.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

Siebel version : 8.1.1.11 SIA [23030]


The SRBroker experiences some crashes at the point of Siebel Server shutdown.

 

The SRBroker process is siebmtsh.exe.

 

In each case, the SRBroker crashes as part of a server stop - see extracts here from the Siebel enterprise log files :



ServerLog ServerShutdown 1 00007ff0535b0564:0 2014-05-01 17:17:23 Shutting down due to service stop command
...
ServerLog ProcessExit 1 0000875d535b0564:0 2014-05-01 17:17:46 SRBroker 3840 SBL-GEN-00255   Process 3840 exited with error - Internal: Error during exec()


ServerLog ServerShutdown 1 00007ff053621098:0 2014-05-09 13:54:06 Shutting down due to service stop command
...
ServerLog ProcessExit 1 0000c51753621098:0 2014-05-09 13:54:21 SRBroker 5916 SBL-GEN-00255   Process 5916 exited with error - Internal: Error during exec()



ServerLog ServerShutdown 1 00007ff0536c06b4:0 2014-05-14 19:46:19 Shutting down due to service stop command
...
ServerLog ProcessExit 1 00008a91536c06b4:0 2014-05-14 19:46:44 SRBroker 3680 SBL-GEN-00255   Process 3680 exited with error - Internal: Error during exec()


All of the crashes have the following call stack :


- CALL STACK -
sslcnapi +0xab98 = CSSSISConn::_SendMsg() +0xa8
sslcnapi +0xac74 = CSSSISConn::SendMsg() +0xa4
sssasrb +0x4bf3
siebmtsh +0xc5c7 = SmiCleanupDetTask() +0x3bb7
sslcosd +0x2132 = OSDThreadPrivIsInit() +0x1d2
sslcosd +0x21bc = OSDThreadPrivIsInit() +0x25c
MSVCR71 +0x9565 = endthreadex() +0xa0
kernel32 +0x1338a = BaseThreadInitThunk() +0x12
ntdll +0x39f72 = RtlInitializeExceptionChain() +0x63
ntdll +0x39f45 = RtlInitializeExceptionChain() +0x36

Cause

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