IBM MQ error 2002 on Siebel 8.1.1.10 UCM Publish/Subscribe Service (Doc ID 1911936.1)

Last updated on OCTOBER 31, 2014

Applies to:

Siebel Universal Customer Master - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

After upgrade to 8.1.1.10 MQ error 2002 starts to occur with UCM Publish/Subscribe Service causes business transactions to timeout and loss of service.


Notice that the IBM reason code 2002 comes with completion code 2.

Once MQ starts to throw the error 2002,

a. Siebel keeps getting error until restart the component.
a. Most of the records don't get published (MQ Queue stops growing).
c. MQ connection is not being closed.

Cause

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