Siebel Open UI Mobile application intermittent login failure for HTTPS connections : SBL-UIF-00335 (Doc ID 1912004.1)

Last updated on JULY 20, 2016

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.
**** Checked for relevance on 05-May-2016 ****

Symptoms


The OpenUI Mobile client is logging in intermittently on the mobile device : Samsung Galaxy Trend Plus

The login will render this message after login :

SBL-UIF-00335 We are unable to process your request. This is most likely because you used the browser BACK or REFRESH button to get to this point.

After 2 or 3 tries, the login is successful

The problem occurs :

- If HTTPS is enabled (with HTTP only, the login is always successful)

- The Chrome browser is used on the device : Samsung Galaxy Trend Plus


Using a PC and Firefox (running with a user agent string emulation, to emulate the phone) - the login using HTTPS is consistently working

Cause

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