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OpenUI - Tree Applet Not Refreshing When Navigating To Next Record (Doc ID 1912785.1)

Last updated on JANUARY 31, 2019

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

When navigating between records in the Relationship Hierarchy view under accounts, the record in the tree applet is not refreshing.

 

Steps to Reproduce:
1. Enable OpenUI.

2. Navigate to: Account > Account List > Relationship Hierarchy
View: Relationship Hierarchy View (Account)
Applet: Relationship Hierarchy Tree Applet Ex

3. Note the account name of the current record. In this case, 0TEST.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4. Click on the "next record" button to go to another record.

5. Results: The next record is displayed, in this case 0TEST2. However, in the tree
applet, it is still showing 0TEST. Expected results is that the Tree applet should also show 0TEST2.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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