Error When Calling Some Workflows Based on Workflow Policy Violations (SBL-DAT-00523)
(Doc ID 1913513.1)
Last updated on NOVEMBER 22, 2019
Applies to:
Siebel CRM - Version 8.1 [21039] and laterInformation in this document applies to any platform.
Symptoms
On : 8.1.1.8 SIA [23012] version, Siebel Workflow
When attempting to work on a Service Request after adding an attachment,
the following error occurs.
ERROR
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SBL-DAT-00523
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a workflow policy that runs a service request workflow when an attachment is added.
2. Add an Attachment to a Service Request
3. Continue to work on the Service Request
4. Attempt to save your work
5. Error occurs
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users lose their work/changes from time to time and must refresh the UI.
Cause
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In this Document
Symptoms |
Cause |
Solution |