Error When Calling Some Workflows Based on Workflow Policy Violations (SBL-DAT-00523)

(Doc ID 1913513.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.8 SIA [23012] version, Siebel Workflow

When attempting to work on a Service Request after adding an attachment,
the following error occurs.

ERROR
-----------------------
SBL-DAT-00523


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a workflow policy that runs a service request workflow when an attachment is added.
2. Add an Attachment to a Service Request
3. Continue to work on the Service Request
4. Attempt to save your work
5. Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users lose their work/changes from time to time and must refresh the UI.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms