Web server crash when uploading files containing "<" character

(Doc ID 1914261.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] to 8.1.1.11.9 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms

 

When running Siebel version 8.1.1.10 through 8.1.1.11 PS 9, a crash in the web server can happen during upload of file attachments.

 

With debugdiag attached to the Windows process w3wp.exe, the crash dump file shows the following stack:

 


stcaswpi!CSSSWSESessionUtils::FindEncodingStrTempl<char>
stcaswpi!CSSSWSESessionUtils::ValidateXMLDoc
stcaswpi!CSSSWSESessionUtils::GetHttpRequestSoapHeaders
stcaswpi!CSSSWSESessionUtils::GetHttpRequestReqProperties
stcaswpi!CSSSWSEHttpRequest::InitReqProperty
stcaswpi!CSSSWSEHttpRequest::GetReqProperty
stcaswpi!CSSSWSESessionState::DoWork
stcaswpi!CSSSWSERequestHandler::ProcessRequest
sweiis!WorkerFunction
sslcosd!OSDThreadStart
sslcosd!OSDNTThreadStart
MSVCR71D!_threadstartex
kernel32!BaseThreadStart

  

The crash is intermittent.

 

Cause

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