OM Crash During LDAP Password Verification With RedHat Directory Server 8.2 (Doc ID 1915556.1)

Last updated on APRIL 18, 2023

Applies to:

Symptoms

<p >*Symptoms
<span >Briefly describe the symptoms of the problem. Remember to delete any customer specific information

Environment: Siebel CRM 8.1.1.9+ on Unix 
Red Hat Directory 8.2 - LDAP users directory Provider

Summary:
When attempting to login to Siebel application with an incorrect password, the object manager process crashes with the following call stack,

Call Stack (Siebel App. Server on Solaris):

/siebsrvr/lib/libsscfldap.so:void CSSLdapUtil::_ldap_parse_pwd_policy_response(_LDAPControl**,int*,int*,int*)+0x58 [ Signal 11 (SEGV)]
/siebsrvr/lib/libsscfldap.so:SecurityErrCode CSSLdapUtil::GetIETFPasswordState(const SSstringBase&,ldap*,int,const char*,_LDAPControl**,CSSLdapUtil::enumPwdState&)+0xb0
/siebsrvr/lib/libsscfldap.so:void CSSLdapUtil::GetPasswordState(const SSstringBase&,ldap*,int,const char*,_LDAPControl**,int,CSSLdapUtil::enumPwdState&)+0x17c
/siebsrvr/lib/libsscfldap.so:SecurityErrCode CSSLdapUtil::Bind(ldap*,const SSstringBase&,const SSstringBase&,const SSstringBase&,const SSstringBase&,int,char**)+0x96c
/siebsrvr/lib/libsscfldap.so:SecurityLogin8+0x4e0
/siebsrvr/lib/libsslcsecm.so:int CSSSecMgr::Login(const SSstring&,const SSstring&,void*&,bool)+0x5ec
/siebsrvr/lib/libsslcsecc.so:int CSSSecClnt::Authenticate(const SSstring&,const SSstring&)+0xe0
/siebsrvr/lib/libsscfdm.so:unsigned CSSSecOMClnt::Authenticate(const SSstring&,const SSstring&)+0x14
/siebsrvr/lib/libsscfom.so:unsigned CSSModel::ReLogin(const SSstring&,const SSstring&,const CCFArray&,const CSSModelRecoveryMode,CSSModelState&)+0x314
/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWELoginMgr::SwitchUser(const unsigned short*,const unsigned short*,const unsigned short*,int,CSSModelState&)+0x104
/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWELoginMgr::ProcessCallBack(int&,WWECbInfo*&,WWEReqModInfo*&,CSSSWEGenericRequest*,CSSSWEHttpResponse*)+0x23c
/siebsrvr/lib/libsscaswbc.so:unsigned CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*,CSSSWEHttpResponse*,WWECbInfo*&)+0xfc
/siebsrvr/lib/libsscaswbc.so:unsigned CSSServiceSWEIface::Request(CSSSWEReqRec*,CSSSWEResponseRec*)+0x41c
...

Business Impact;
Due to this issue, upgrade impacted

Changes

Cause