Diccache.dat Not Getting Created After Upgrade From 8.1.1.5 To 8.1.1.11 (Doc ID 1916679.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Call Center - Version 8.1.1.11.1 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.1 [IP2013] version, System Admin

When attempting to, Start Siebel server

ERROR
-----------------------
Diccache.dat file not created.
From siebel.log, SRProc.log
See the following error:

GenericLog GenericError 1 0000000253ca15f8:0 2014-07-19 12:59:17 Message: DIC-03,
Additional Message: Employee/Mgr Rule: Employee Column is NULL.

SQLTraceAll SQLTraceAll 4 0000000253ca15f8:0 2014-07-19 12:59:17 (SQLFreeStmt) Conn Handle: 28677072, Stmt Handle: 28683328, Time : 0s
SQLStatementOptions Free Statement 4 0000000253ca15f8:0 2014-07-19 12:59:17 (SQLFree Stmt) Conn Handle: 28677072, Stmt Handle: 28683328, Time: 0s
SQLStatementOptions Free Statement Details 5 0000000253ca15f8:0 2014-07-19 12:59:17 (SQLFreeStmt) Option: SQL_RESET_PARAMS
SQLTraceAll SQLTraceAll 4 0000000253ca15f8:0 2014-07-19 12:59:17 (SQLFreeStmt) Conn Handle: 28677072, Stmt Handle: 28683328, Time : 0s
SQLStatementOptions Free Statement 4 0000000253ca15f8:0 2014-07-19 12:59:17 (SQLFree Stmt) Conn Handle: 28677072, Stmt Handle: 28683328, Time: 0s
SQLStatementOptions Free Statement Details 5 0000000253ca15f8:0 2014-07-19 12:59:17 (SQLFreeStmt) Option: SQL_UNBIND
SQLTraceAll SQLTraceAll 4 0000000253ca15f8:0 2014-07-19 12:59:17 (SQLFreeStmt) Conn Handle: 28677072, Stmt Handle: 28683328, Time : 0s
SQLStatementOptions Free Statement 4 0000000253ca15f8:0 2014-07-19 12:59:17 (SQLFree Stmt) Conn Handle: 28677072, Stmt Handle: 28683328, Time: 0s
SQLStatementOptions Free Statement Details 5 0000000253ca15f8:0 2014-07-19 12:59:17 (SQLFreeStmt) Option: SQL_CLOSE
GenericLog GenericError 1 0000000253ca15f8:0 2014-07-19 12:59:17 Message: GEN-10,
Additional Message: Calling Function: DICLoadDObjectInfo; Called Function: Calling DICGetDOVRules


GenericLog GenericError 1 0000000253ca15f8:0 2014-07-19 12:59:17 Message: GEN-10,
Additional Message: Calling Function: DICLoadDict; Called Function: DICLoadDObjectInfo


....
ObjMgrLog Error 1 0000000253ca15f8:0 2014-07-19 12:59:17 (ctxtmgr.cpp (2369)) SBL-DCK-00163: Error loading dictionary

ObjMgrLog Error 1 0000000253ca15f8:0 2014-07-19 12:59:17 (ctxtmgr.cpp (2390)) SBL-DAT-60237: Error loading dictionary file diccache.dat.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start siebel server

BUSINESS IMPACT
-----------------------
The issue is preventing diccache.dat files being created

Cause

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