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Catalog Automatically Moves From Selected Category To Topmost Category After clicking Add Item (Doc ID 1916827.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Symptoms


Catalog Automatically Moves from Selected Category to topmost category after selecting part

1. Create a new Quote/identify existing in progress Quote.
2. Drilldown to Quote Catalog View.
3. Select Desired Catalog eg: "Beverage Catalog"
3. Select desired Category i.e. "Ace Beverage" for catalog in step 2.
4. Select Child Category as "Carbonated" --> "Fizz" --> "Fizz 20oz"
5. Add Product/Part from the available Products.

 

note: Under Fizz category, the were 3 sub categories in order: Fizz 12oz, Fizz 16oz, Fizz20oz

Expected Behavior: The selected Category should still be "Fizz 20oz" and display all the paroducts/parts for the category.

Actual Behavior: Category is getting reselected to the topmost category for the same level i.e."Carbonated" --> "Fizz" --> "Fizz 12oz"

Cause

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In this Document
Symptoms
Cause
Solution
References


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