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Pre-Load Task Failed If List Distribution File Associated With Campaign (Doc ID 1916873.1)

Last updated on MARCH 17, 2020

Applies to:

Siebel Campaign Management - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

All the Tasks defined in Campaign > Design > Advanced (Pre-Load, Post-Load, Post-Launch) are failed for the initial Load & Launch of a Campaign.

1) Setup a Campaign

2) From Campaigns > Design > Advanced Options, set:

Pre-Load Task:  Pre-Load Custom Workflow
Post-Load Task: Post-Load Custom Workflow
Post-Launch Task: Post-Launch Custom Workflow

Note: These are all seed Workflows.

3) From Campaigns > Execute > List Distribution, add a List Format in the middle Applet. <<< This is the step that causes the error in the Pre/Post tasks.

4) Load it

5) Process completed without errors. However, the following message is seen in System Task:

The execution of 'Pre-Load Task Workflow' for the Campaign has failed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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