OpenUI - RTCEmbedded Control Character Count is Wrong when Formatting the Text (Doc ID 1918496.1)

Last updated on JUNE 19, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
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RTCEmbedded field in OpenUI shows the character count wrongly when the text is formatted.

EXPECTED BEHAVIOR
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The character count of the field should be same with or without format.
 
ACTUAL BEHAVIOR
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RTCEmbedded field in OpenUI shows the character count wrongly when the text is formatted.

STEPS
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The issue can be reproduced with the following steps:
1. Log into the application
2. Projects - Projects List
3. Drill down a Project
4. More Info - Enter some data in Description field... observe the correct character count is displayed (eg - 6/2000)
5. Select the text and Bold it.. character count is displayed incorrectly now (eg - 23/2000) 

IMPACT
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Due to this issue, end users confused on the character count of the field value.

Cause

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