Siebel CTI Consultative Transfer Buttons Disabled
(Doc ID 1918858.1)
Last updated on MARCH 02, 2017
Applies to:Siebel CTI - Version 220.127.116.11 SIA  and later
Information in this document applies to any platform.
On : 18.104.22.168 SIA  version, CTI
A Call is transferred to agent A from IVR, when agent A is trying to do consultation transfer with Agent B, caller is going on hold which is expected behaviour, but after exactly 1 minute [60 seconds] complete Siebel Toolbar buttons are disabled and caller is still on hold and there is no way agent can retrieve the call.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!