Siebel CTI Consultative Transfer Buttons Disabled
Last updated on MARCH 02, 2017
Applies to:Siebel CTI - Version 220.127.116.11 SIA  and later
Information in this document applies to any platform.
On : 18.104.22.168 SIA  version, CTI
A Call is transferred to agent A from IVR, when agent A is trying to do consultation transfer with Agent B, caller is going on hold which is expected behaviour, but after exactly 1 minute [60 seconds] complete Siebel Toolbar buttons are disabled and caller is still on hold and there is no way agent can retrieve the call.
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