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Siebel CTI Consultative Transfer Buttons Disabled (Doc ID 1918858.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 7.8.2.16 SIA [19255] and later
Information in this document applies to any platform.

Symptoms

On : 7.8.2.16 SIA [19255] version, CTI

ACTUAL BEHAVIOR
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A Call is transferred to agent A from IVR, when agent A is trying to do consultation transfer with Agent B, caller is going on hold which is expected behaviour, but after exactly 1 minute [60 seconds] complete Siebel Toolbar buttons are disabled and caller is still on hold and there is no way agent can retrieve the call.


Cause

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