HTML Templates In Open UI Are Failing To Render Its Contents When HTML Templates Are Uploaded (Doc ID 1919776.1)

Last updated on APRIL 12, 2016

Applies to:

Siebel Marketing - Version 8.1.1.11 [IP2013] to 8.1.1.11.9 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 SIA [23030] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
In Open UI  the  Contents of an HTML email Campaign Template is failing to render when uploaded to the CKEditor. Additionally you may see the following errors in the web console:

Uncaught TypeError: Cannot read property 'knv' of null
Uncaught TypeError: Cannot read property 'cellIndex' of undefined
Uncaught TypeError: Cannot read property 'EnumChildren' of null


EXPECTED BEHAVIOR
-----------------------
When HTML Content templates get uploaded into Open UI Campaign Web Editor the rendering should be spontaneous.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an Offer Record
2. Create a Treatment and associate it to the Offer Record
3. Drill down on the Treatment record and upload an HTML Template to the Editor
4. Observe that when the template was uploaded it failed to render spontaneously.

Note:- The Contents only renders when you step away from the View and comes back to the view. However this was not an acceptable Workaround for many customers 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are complaining of time wasting as they will always have to step out of the view and come back before they can see the rendered template.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms