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Product Offer - Upgrade And Modify Actions Types Not Working As Excepted When Applied Together. (Doc ID 1921247.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


Product Offer is being used to apply the Upgrade for Bundle Promotions products. The scenario being tried is as follows.

Upgrade From (Bundle Promotion Product Structure)
 M Promotion
  |_ Voice Service
  |_ Internet Service
  |_ M Offering

Upgrade To (Bundle Promotion Product Structure)
 T Promotion
  |_ Voice Service
  |_ VAS Component.
  |_ Internet Service

User is trying to add the "VAS Component" using the product offer and defined the actions as follows:
  Created two actions:
  1) Action Type= Upgrade -> Base Product= M Promotion and Upgrade Product = T Promotion
  2) Action Type=Modify and Action Code= Add -> Base Product = Voice Service and Component Product = VAS Component. (Attached the template set up Screenshot for reference)
When applied the above product offer the promotion is getting upgraded and however the VAS component is not added. In addition, the action code for Voice service is "Add" which is not correct (Attached the order screenshot for reference). As there is very limited documentation on product offers. Request to advise if this particular scenario is achievable using Product offer or not?


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