Siebel Hang When User Pick Record From Dropdown List In SmartScript IE11 (Doc ID 1921314.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel SmartScript - Version 8.1.1.11.8 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.8 [IP2013] version, SmartScript

ACTUAL BEHAVIOR
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Siebel hangs when running a SmartScript with a dropdown control. If a character is entered in to drop down and then a value selected the application hangs.

This only happens with IE 10 and 11

EXPECTED BEHAVIOR
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You should be able to enter a character into a drop down before selecting an answer

STEPS
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1. Run Smartscript which has a drop down control specified for one of the Answer Controls
2. Enter a character in the dropdown
3. Then try and select and answer from the dropdown using the mouse

The application now hangs.

Cause

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