Siebel Hang When User Pick Record From Dropdown List In SmartScript IE11

(Doc ID 1921314.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel SmartScript - Version [IP2013] and later
Information in this document applies to any platform.


On : [IP2013] version, SmartScript

Siebel hangs when running a SmartScript with a dropdown control. If a character is entered in to drop down and then a value selected the application hangs.

This only happens with IE 10 and 11

You should be able to enter a character into a drop down before selecting an answer

1. Run Smartscript which has a drop down control specified for one of the Answer Controls
2. Enter a character in the dropdown
3. Then try and select and answer from the dropdown using the mouse

The application now hangs.


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