Siebel Web SSO And ADSI Not Able To Run A BIP Report (Doc ID 1921328.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.7 [IP2013] and later
Information in this document applies to any platform.
***Checked for relevance on 11-Mar-2016***

Symptoms

On : 8.1.1.11.7 [IP2013] version, Reports

When attempting to run a report using ADSI and SSO security,
the following error occurs.

ERROR
-----------------------
SBL-EAI-04308: Operation 'runReport' of Web Service 'http://xmlns.oracle.com/oxp/service/v11/PublicReportService.PublicReportServiceService' at port 'PublicReportService_v11' failed with the following explanation: "java.lang.RuntimeException: oracle.xdo.security.ValidateException: Error Code: 7668280 Error Message: Error: The authentication system cannot find the user with the specified username. Please check that you have entered the username correctly or contact your system administrator for assistance.(SBL-DAT-00568)".


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Siebel on ADSI
2. Run a report
3. The report fails

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run reports on ADSI and SSO security.

Cause

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